Shelton Homes Privacy Policy

1. Introduction

Shelton Homes ("we", "us", "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and secure your personal information when you access or use our website at https://www.sheltonhomes.com.au/ (the “Site”) and our services.

2. What personal information we collect

We may collect the following types of personal information:

  • Name, email address, phone number, postal address, and other contact details when you complete our enquiry/contact forms.
  • Details about your building project (such as location, preferences, message) when you provide that information via our forms.
  • Usage data and technical information automatically collected when you use the Site (for example IP address, device type, browser type, pages visited, time and date).
  • Any other personal information you voluntarily provide to us.

3. How we collect personal information

We collect personal information in the following ways:

  • When you fill in a contact/enquiry form on the Site.
  • When you communicate with us (for example by email, telephone, or via social media).
  • Automatically through your use of the Site (via cookies, analytics, server logs).
  • From third-parties (for example if you provide referral or partner information, or we obtain information from publicly available sources) – if applicable.

4. Why we collect your personal information (purposes of use)

We may use your personal information for the following purposes:

  • To respond to your enquiry, provide you with information about our services and assist in your building project.
  • To manage and administer our relationship with you, including scheduling, quotes, correspondence, and updates.
  • To analyse and improve our Site, services, user experience and marketing.
  • To comply with legal obligations and to protect our legal rights, property and safety.

5. Disclosure of personal information

We may disclose your personal information:

  • To our employees, contractors, trades or suppliers needing the information to carry out our services (for example building your home).
  • To analytics providers, website hosting providers, IT service providers who help us deliver and maintain the Site and services.
  • To comply with a legal obligation, court order, regulatory requirement or government request.
  • In connection with a sale or reorganisation of our business (for example in the event of a merger or acquisition).
    We will not sell your personal information to third-parties for marketing purposes.

6. Cookies and tracking technologies

We use cookies and similar tracking technologies to collect usage data and to improve the functionality of the Site. You may configure your browser to reject cookies; however this may impact some features of the Site.

7. Data security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. Security measures include (such as SSL, encryption, access controls, physical security). However no method of transmission over the Internet or storage is 100% secure and we cannot guarantee absolute security.

8. Data retention

We will retain your personal information for as long as necessary to fulfil the purposes set out in this policy, comply with legal obligations, resolve disputes and enforce our agreements. When your information is no longer required, we will securely destroy or de-identify it.

9. Access and correction

You have the right to request access to the personal information we hold about you, and to request correction of any inaccuracies. To make such a request, please contact us using the details below. We may apply a reasonable fee to cover our cost of providing access.

10. International transfers

If we transfer your personal information to recipients outside Australia, we will take reasonable steps to ensure that the overseas recipients handle your information in a way that is consistent with the protections described in this policy and as required under applicable Australian law.

11. Links to other websites

Our Site may contain links to third-party websites, social media pages (e.g., Facebook, Instagram). We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top and post the updated policy on the Site. Your continued use of the Site after the changes will constitute your acceptance of the revised policy.

13.  How to contact us

If you have any questions, concerns or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:
Shelton Homes
PO Box 23, Harlaxton QLD 4350
Phone: 0417 961 667
Email: scott@sheltonhomes.com.au

Effective Date: 10 November 2025